Purchase Conditions - Fothelz

Welcome to Fothelz! By placing an order with us, you agree to the following terms and conditions. These policies ensure clarity, transparency, and a seamless shopping experience for our customers worldwide.

Company Information

• Company Name: Fothelz AB

• Headquarters: Sweden

• Company Registration Number: 0307208116

• Contact Email: kontaktfothelz@gmail.com

For any questions or concerns regarding these terms, feel free to contact us at the above email.

Ordering and Delivery

• Order Confirmation: Once your order is completed, you will receive a confirmation email containing product details, pricing, billing, and delivery information. If any details are incorrect, please contact us immediately at kontaktfothelz@gmail.com.

• Delivery Times:

  • Domestic (Sweden): 1-3 business days.

  • International: Delivery times vary depending on the destination and shipping partner.

  • Weekends and Holidays: Orders placed on weekends or public holidays will be processed on the next business day.

• Shipping Partners: We collaborate with Postnord and other trusted logistics providers to ensure reliable deliveries.

• International Deliveries: Please note that international orders may be subject to customs duties, import taxes, or additional fees, which are the customer's responsibility.

Pricing and Payment

• Currency: All prices are displayed in SEK (Swedish Krona) and include 25% VAT (Value-Added Tax) for EU customers.

• For international customers, prices may be automatically converted at checkout via our payment provider.

• We reserve the right to adjust prices due to supplier changes, errors, or unforeseen circumstances.

Payment Methods: We accept the following payment providers:

• Klarna

• Swish

• PayPal

Right of Withdrawal & Returns

We comply with EU consumer protection laws, including a 14-day right of withdrawal.

How to Withdraw:

• Notify us within 14 days of receiving your order by emailing kontaktfothelz@gmail.com. Include your full name, order number, and the items you wish to return.

• Return the products to us within 14 days of notifying us.

Return Conditions:

• Items must be returned in their original condition, unused, and in original packaging.

• The customer is responsible for return shipping costs.

• Refunds will be issued once the returned products are received and inspected. Deductions may apply for damaged or used items.

Exceptions to Withdrawal:

• Sealed items (e.g., hygiene products) where the seal has been broken.

• Custom-made or personalized products.

• Perishable goods.

• Services or digital content delivered with the customer's prior consent.

For detailed EU consumer rights, visit the EU Consumer Rights page.

Complaints & Defective Products

We ensure all products are inspected before shipping. If you receive a defective or incorrect item:

1. Contact us at kontaktfothelz@gmail.com immediately with your name, order number, and description of the issue.

2. Approved complaints will be eligible for a free return, replacement, or refund in line with consumer protection laws.

3. We follow the recommendations of Allmänna Reklamationsnämnden (ARN) for Swedish dispute resolutions.

Privacy Policy

Your personal data is processed in accordance with the GDPR (General Data Protection Regulation).

Data We Collect:

• Name, address, phone number, email, IP address, and order history.

How We Use Your Data:

• To process orders, manage support requests, and send marketing communications (with your consent).

Who We Share It With:

• Payment Providers: Klarna, Swish, PayPal.

• Shipping Partners: Postnord and others for deliveries.

You can request access, correction, or deletion of your personal data by contacting us.

Cookies

We use cookies to improve your shopping experience. Cookies store information that helps us enhance functionality and performance. By continuing to use our site, you agree to the use of cookies. You can disable cookies through your browser settings.

Force Majeure

We are not liable for delays or issues caused by events beyond our control, including but not limited to strikes, natural disasters, war, or governmental actions.

Dispute Resolution

• For disputes in Sweden, we adhere to ARN's recommendations.

• For EU customers, disputes can be resolved via the EU Online Dispute Resolution Platform.

• These terms are governed by Swedish law.

Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on our website, and continued use of our services indicates acceptance of the updated terms.

Thank you for shopping with Fothelz! We appreciate your trust and support.